I’m a quality girl, I enjoy quality products. I have long been a firm believer in the idea that you get what you pay for. I won’t shell out a lot of cash for things like flip flops, socks and even sometimes panties (those H&M booty shorts are 3 for $10 and super cute). Then there are those items which deserve more than a few pennies tossed their way. For this girl, jeans, hair care and skin care rank in the top three.
I’ve been a consistent user of Bumble & bumble. for a few years now, and never bat an eyelash at the price tag. Sure it’s pricier than your average drugstore brands of hair care, but the results are worth it. It’s as simple as that. Duh.
A few months ago I received a suspicious text message from Becky during one of her south-of-the-border shopping trips. She was shopping at everyone’s favourite “fun find” store, Target, and spotted my beloved Bb. on the shelves. “Hmmm…” I thought to myself. Something wasn’t right, if only because I knew how exclusively Bb. sold their products.
Then again this morning, Jenny mentioned that she saw a few of Bb.’s products in the London Drugs on Davie Street. Naturally, I marched straight there to see the proof in the pudding. And there it was…a few bottles from their Seaweed, Alojoba and Creme de Coco collections.
I thought that Bb. products are only sold in salons, but I saw them in a drugstore, what gives?
We only sell our products through the Bb. Network which is comprised of exclusive salons and apothecaries throughout the world. We have no relationship with any mass market chains and none is authorized to sell Bb. products (and we hate it when they do). The only way to guarantee the efficacy of our products (so you know they’re the real deal) is to buy them from a member of our Network ( see Salon Locator ) or directly from Bumble and bumble. [source]
It was never my intent to dive into a diatribe on retailers who illegally sell products in their stores, but my point is that it’s completely important to have a bit of awareness as a consumer. This morning, as I unscrewed the caps from the “Bb.” I found at London Drugs, my nose was instantly invaded with a sharp stinging sensation - clue no. 1 that it wasn’t a genuine Bb. product. Major retailers, such as London Drugs and Target, are known to carry products obtained through a third party distributor, and the products themselves are often diluted or altered in an attempt to save money. In fact, when Jenny went to New York to attend the actual Bb. academy, she spotted Bb. products in corner stores around Manhattan.
How can you be more aware and support ethical consumerism? Here’s some easy steps:
1. Smell the Product. As I mentioned, the stuff spotted this morning smelled markedly different than genuine Bb. products.
2. Check Your Surroundings. I picked up my favourite perfume a few months back, knowing not many would have it since not even the Bay nor Sears carried it. Imagine my surprise when I spotted a stack of Marc Jacobs gift sets in Courtenay at the Shopper’s Drug Mart. Not only were there just a few available, the fragrance wasn’t available in an individual bottle. If a store genuinely carries a name, such as Marc Jacobs (which SDM doesn’t), a variety of that product will be available.
3. Look At the Label. The first thing I noticed about this morning’s “Bb.” discovery was the bottle of Seaweed. The design had been manipulated and looked nothing like those found in salons.
4. Check the Website. Most major brands are aware of their products being sold on the black market to third parties who then pass them on to chain stores. Usually you can find a disclaimer on any given website verifying this, and also informing you where you can legitimately purchase a product.
5. If It Seems To Good to Be True… it probably is. That DC hoodie you purchased for $20 at Army & Navy probably shouldn’t have been on the rack in the first place.
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15 Comments
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As someone whose business is impacted in a negative way on a regular basis by shady black and grey market deals (see number 5), I think that better consumer awareness is extremely important.
Excellent tips and a great post, my dear.
I read an article about this a few months back on MSN. Aside from being diluted versions of the product they also get their hands on expired goods. There are apparently some legal loop holes with regards to drug stores purchasing items from these third parties, so the company which manufactures said goods really has no control over it.
The best way to guarantee authenticity is to stick with purchasing your hair and beauty care directly from the manufacturer, from your salon/spa, or an official beauty supply store.
And I do agree with you, you get what you pay for. So true.
Great post Keira! I was finding it interesting myself that my favourite salon brands were being carried in Shoppers Drug Mart. Prices we as high as the salon but something wasn’t right. I noticed the label. I never even thought of smelling it.
It pays to buy direct.
Although I agree with what you are saying, you have to understand the reason that black market goods exist.
People who want to OWN a LABEL to keep up with trends and be “cool” but can not afford to truly do so, DO NOT care about product quality or authenticity.
They only care about having the label or appearing as if they do. It is a reflection of society’s obsession with labels, and not with supporting the actual genuine product.
The reason the black market exists is not lost on me. That doesn’t mean, however, that it’s okay. I think it’s completely unethical.
Thanks for this post! I was going to buy Pureology hair spray at SDM today because it was 1/4 of the regular price! But I remembered this and didn’t…
Good call, Pamela. A lot of products carried in mass market chains are often expired too, so that can be an actual safety hazard - especially if you’re looking at an aerosol spray.
I wasn’t saying it is not wrong, it is wrong for someone to fake anything and sell it.
But is it any less wrong to create a product, and slap a label on it, and charge unreasonably higher prices for it just because it has that label? As long as people are willing to pay (either way, for overpriced labels or fakes of said labels) both will exist. That is all I am saying.
As a devoted Bb buyer, you should report the store to Bb. Did you?
I agree with you in that it is wrong to charge a higher price on a product simply because of a label. You’re right - there are always people willing to pay, and I am one of them (only on the condition that I am getting a product in which the quality matches the price).
I didn’t report the store to Bb. because, as I stated above, most major brands are already aware when their product is on the black market. I managed to locate the MSN article that Stephanie referred to [article]. While it is technically not illegal for chain stores to carry products, there is absolutely no guarantee that these products are not “counterfeit, old or tampered with.” Unfortunately, these brands have no legal recourse except to petition to the chain stores to stop selling products obtained through unauthorized dealers and distributors.
Hey Barb, just come out and say I hate you Keira and be on with it, total pointless YawnFest circular blog argument much?
Favorite jeans $20
favorite t-shirt $5.99 (plain white of course)
shampoo+conditioner+shower gel+shaving cream+razer+deodorant $29.99
Being a man in todays market PRICELESS.
Just watch out with Bb anyway - real or fake. They score very high on the EWG’s cosmetic safety database (not good) for their harmful ingredients. I know, I know - Captain Bringdown here.
Anyway, the link is below and you can check out other products if you’re curious. Maybe even the rip-off Bumble & Bumble crap is there too!
http://www.cosmeticsdatabase.com/brand.php?brand_id=332
Uhhh @ WHY NOT
I don’t hate Keira-Anne… I don’t even know her.
I was merely pointing out that there is little that anyone can do to stop Black Market sales, except (as she has carefully pointed out) to educate yourself and not support the black market. If you note I did and do agree with her that buyer beware.
WHY NOT post who you are and not hide behind anonymous comments trying to stir up some imagined shit that you mistakenly assume is happening.
Great post! I was in Seattle last weekend and saw these Bb products at Target. I did not even think twice that they might be fake, yet I also did not trust buying them. They were cheaper than salon prices, but still expensive for the average Target shopper. I’ll be sure to do the smell test next time I’m down there.
[...] Buyer Beware One Vancouver blogger’s experience with black-market haircare products found at the local drugstore. [...]